NOW HIGHERING

We Are Hiring:
Customer Support LEAD

This is a Permanent, Full-Time Post,
Siegen (Germany)

The sky’s the limit for your career at Microdrones. So: take to the skies with us – choose challenge over routine! Microdrones is an expanding, innovative company with branches in Germany, the US, and Canada.

Energetic. Innovative. Adventurous. Perceptive. Future oriented. Sound like you? Then we’ve got the right job for you! Microdrones offers a unique opportunity to work for an industry-leading company in a dynamic environment. Join us on our journey in the rapidly-growing aerospace industry with its infinite growth potential – become a Microdrones professional!

TASKS:
  • Lead Customer Support team responsible for a specific Region
    • Lead small team to ensure customer focus in all tasks
    • Ensure all assigned customer support tasks are completed
    • Coordinate with other regions as required
    • Report to Customer Support Manager
  • Providing technical support to customers (main task)
    • Level 1 and 2 supportsupport
    • Phone and email support
    • Using and updating the online service ticket system
    • On-site technical support, short-duration travels may be required
    • Follow-up with customers
YOUR SKILLS:
  • Customer focus
  • Education in a technical field or equivalent experience
  • Technician
  • Strong troubleshooting skills
  • Excellent organizational skills
  • Excellent written and oral communication skills
  • Fluent in English (French or Spanish is an asset)
  • UAV experience (hobbyist or professional) an asset
  • Autonomous
  • Team player
  • Technical Support experience an asset
  • Experience with electronics an asset
  • Travelling may be required
  • Availability to work evenings and week-ends occasionally

Ready to opt for a challenge?

We are looking forward to your meaningful application – apply online through our application form now.