This is a Permanent, Full-Time Post, Vaudreuil-Dorion (cANADA)
The sky’s the limit for your career at Microdrones. So: take to the skies with us – choose challenge over routine! Microdrones is an expanding, innovative company with branches in Germany, the US, and Canada.
Energetic. Innovative. Adventurous. Perceptive. Future oriented. Sound like you? Then we’ve got the right job for you! Microdrones offers a unique opportunity to work for an industry-leading company in a dynamic environment. Join us on our journey in the rapidly-growing aerospace industry with its infinite growth potential – become a Microdrones professional!
Lead Customer Support team responsible for a specific Region
Lead small team to ensure customer focus in all tasks
Ensure all assigned customer support tasks are completed
Coordinate with other regions as required
Report to Customer Support Manager
Providing technical support to customers (main task)
Level 1 and 2 supportsupport
Phone and email support
Using and updating the online service ticket system
On-site technical support, short-duration travels may be required
Follow-up with customers
Education in a technical field or equivalent experience
Strong troubleshooting skills
Excellent organizational skills
Excellent written and oral communication skills
Fluent in English (French or Spanish is an asset)
UAV experience (hobbyist or professional) an asset
Technical Support experience an asset
Experience with electronics an asset
Travelling may be required
Availability to work evenings and week-ends occasionally
Ready to opt for a challenge?
We are looking forward to your meaningful application – apply online through our application form now.