world map with highlight on the USA

We Are Hiring:
Customer Support Technician 

This is a Permanent, Full-Time Post,
Alpharetta, GEORGIA; usa

The sky’s the limit for your career at Microdrones. So: take to the skies with us – choose challenge over routine! Microdrones is an expanding, innovative company with branches in Germany, the US, Canada, China, Australia and the United Arab Emirates.

Energetic. Innovative. Adventurous. Perceptive. Future oriented. Sound like you? Then we’ve got the right job for you! Microdrones offers a unique opportunity to work for an industry-leading company in a dynamic environment. Join us on our journey in the rapidly-growing aerospace industry with its infinite growth potential – become a Microdrones professional!

Microdrones combines expertise in three domains: Unmanned Air Vehicles (UAVs), Geographic Information Systems (GIS) and image post-processing.  We offer integrated solutions that allow our customers to easily collect aerial data and process it to generate useful information.  Our solutions support various industries in making better decisions and optimizing their operations.

We design and manufacture small electrical UAVs. Our solutions combine UAVs, high-quality specialized sensors and automated post-processing platforms. Each solution is geared to address the tasks and challenges of each industry it is serving.

We are looking for an experienced technician with a strong interest in UAVs. The candidate will be responsible for providing technical support to customers in the Americas.  Operating UAVs as a hobbyist or professional pilot will be considered an advantage.  The candidate will work in collaboration with his colleagues in all regions (America and APAC)

What to expect from us:
  • Work/Life balance
  • A positive and friendly work environment
  • A clean and safe work environment

Providing technical support to customers, including:

  • Level 1 and 2 support
  • Phone and email support
  • Using and updating the online service ticket system
  • On-site technical support, short-duration travels may be required
  • Follow-up with customers
  • small repairs and maintenance
YOUR Profile and Responsibilities:
  • Customer focus
  • Education in a technical field or equivalent experience
  • Strong troubleshooting skills
  • Excellent organizational skills
  • Excellent written and oral communication skills
  • Fluent in English
  • The second language preferred Spanish or Portuguese an asset
  • UAV experience (hobbyist or professional) an asset
  • Autonomous
  • Good team player
  • Technical Support experience an asset
  • Experience with electronics an asset

Microdrones stands for diversity and equal rights. None of the above expressions should be discriminatory in terms of age, sex, ancestry, religion, belief or experience. We confirm that we are pleased to accept all applications from candidates of any age, gender, ancestry, religion, belief or experience.

Ready to opt for a challenge?

We are looking forward to your meaningful application – apply online through our application form now.