world map with highlight on the USA

We Are Hiring:
Director, Customer Support

This is a Permanent, Full-Time Post,
Rome, NY, USA

The sky’s the limit for your career at Microdrones. So: take to the skies with us – choose challenge over routine! Microdrones is an expanding, innovative company with branches in Germany, the US, Canada, China, Australia and the United Arab Emirates.

Energetic. Innovative. Adventurous. Perceptive. Future oriented. Sound like you? Then we’ve got the right job for you! Microdrones offers a unique opportunity to work for an industry-leading company in a dynamic environment. Join us on our journey in the rapidly-growing aerospace industry with its infinite growth potential – become a Microdrones professional!

Microdrones is seeking a talented engineering professional, with excellent communication, presentation and technical field experience to serve as Director of Customer Support

Working within the Microdrones Customer Support department, the successful candidate will build upon their own experience to develop, refine and lead a global customer support team.

The successful candidate will lead a talented team of customer support technicians to provide global support to all Microdrones customers.  As such, the candidate should be a confident speaker and patient explainer and a talented troubleshooter. The candidate should have education in the field of Engineering, ideally Geomatics, or an equivalent experience.

What to expect from us:
  • An innovative, growing, international company with many exciting tasks
  • Flexible working hours and decentralized work
  • A competitive salary and company pension
  • A great team and an exciting product
YOUR TASKS and responsibilties:
  • Coordinate the efforts of customer support with internal and external demands.
  • Manage Microdrones “as a Service (aaS)” rental fleet.
  • Develop and implement procedures for better handling of customer support.
  • Develop strategies to increase the quality and efficiency of support to customers.
  • Ensure all customer support requests (internal and external) are handled in an accurate and timely fashion.
  • Maintain in-depth working knowledge of the company’s systems and processes.
  • Develop and monitor business metrics to measure and manage customer support effectiveness.
  • Represent Microdrones with key clients and deal with high profile customer support related topics.
  • Manage hiring, training, retention and performance of team members.
  • Coordinate with other functions (R&D, Production, Flight Operations, Geomatics, Sales, etc.) as required.
YOUR profile and SKILLS:
  • Bachelor of Engineering (Geomatics, Civil, Mechanical, or other) or experience equivalent
  • Strong problem-solving/troubleshooting mentality and ability to manage multiple issues with tight time constraints.
  • Experience in the drone industry (sales, operations, customer support)
  • Experience in Geomatics Data Processing such as photogrammetry and/or LiDAR
  • Strong communication skills in verbal and written
  • Proficiency in English; French, German, Spanish or Chinese is an asset

Microdrones stands for diversity and equal rights. None of the above expressions should be discriminatory in terms of age, sex, ancestry, religion, belief or experience. We confirm that we are pleased to accept all applications from candidates of any age, gender, ancestry, religion, belief or experience.


Ready to opt for a challenge?

We are looking forward to your meaningful application – apply online through our application form now.